Refund and Returns Policy

Effective Date: January 8, 2025

At ROLEXFINEUNIE, we are committed to ensuring your complete satisfaction with our kitchenware products. If you are not fully satisfied with your purchase, we offer a straightforward return and refund process.

1. Return Eligibility

You are eligible for a return and refund if:

  • The product is unused, undamaged, and in its original packaging.
  • The return is made within 30 days from the date of purchase.
  • The product is not a final sale or clearance item (such items are non-returnable).

2. Non-Returnable Items

Certain items are not eligible for returns, including but not limited to:

  • Clearance, final sale, and custom-made items.
  • Items that have been used, damaged, or altered.
  • Products that do not have the original packaging or accessories.

3. How to Return an Item

To initiate a return:

  1. Contact our customer service team at info@rolexfineunie.com or call (580) 369-5246 to request a return authorization.
  2. Provide your order number, a description of the product, and the reason for the return.
  3. We will guide you through the process and provide you with return instructions.
  4. Return the product to the address provided in the return authorization.

4. Refund Process

Once we receive and inspect your returned product, we will process your refund. Refunds will be issued to the original payment method used at the time of purchase. Please allow 7-10 business days for the refund to appear in your account.

5. Shipping Costs

  • Return Shipping: You are responsible for paying the return shipping costs unless the product is defective or damaged upon arrival.
  • Original Shipping: Shipping charges paid at the time of purchase are non-refundable, unless the return is due to our error (e.g., wrong or defective item shipped).

6. Damaged or Defective Items

If your product arrives damaged or defective:

  • Contact us within 7 days of receiving your order.
  • Provide photos of the damaged or defective item and the packaging.
  • We will either offer a full refund or send a replacement, depending on your preference.

7. Exchanges

At this time, we do not offer direct exchanges. If you wish to exchange an item, please follow the return process to receive a refund, and then place a new order for the desired item.

8. Changes to This Policy

We reserve the right to modify or update this Refund and Returns Policy at any time. Any changes will be posted on this page with the updated effective date.

9. Contact Us

If you have any questions or concerns regarding our Refund and Returns Policy, please reach out to us:

ROLEXFINEUNIE
402 S 3rd St, Davis, Oklahoma 73030
Phone: (580) 369-5246
Email: info@rolexfineunie.com
Website: https://rolexfineunie.com

This Refund and Returns Policy is effective as of January 8, 2025.